TERMS OF SERVICE

DEPOSITS FOR BOOKINGS

 

In order to secure your booking, a $30 deposit is required for the grooming services. Your deposit will be credited to your customer account and this amount will be deducted from the cost of your scheduled groom(s). The remainder of your balance must be paid in full in the Dog Grooming Base after your pet has received their service.

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20% DISCOUNT FOR TWO OR MORE PETS

 

Enjoy 20% off at the Dog Grooming Base services when you book multiple pets within the same booking. We will still apply the 10% discount for two or more pets if all the pets are booked for appointments within the same week.

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RESCHEDULING AND SERVICE CHANGE

 

If you cannot attend the appointment you have booked, please contact us to reschedule the appointment.
 
If you reschedule your booking or change the service booked more than 24 hours before your appointment, you will not have to pay any additional deposit.
 
We do not allow any changes within 24 hours of the appointment.

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CANCELLATIONS AND NO SHOWS

 

If you cancel your booking more than 24 hours before your appointment, you will be refunded your full deposit. The deposit will be credited to your customer account and can be used for any of the further services or bookings.
 
If you do not show up for your appointment or make a cancellation within 24 hours of your appointment, you will forfeit your deposit.

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LATE ARRIVALS

 

Please arrive 5 minutes early to your appointment. Arrivals later than 15 minutes past their appointment time will be considered late.

If you are late, we will do our best to accommodate you but we may not have enough time to provide your pet with the service you have booked. In these situations, our groomers will offer you an alternative service that they can complete in the remaining time. If you choose not to accept this alternative, we will consider this a late cancellation and you will forfeit your deposit.

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PET DROP-OFF AND PICK-UP

 

Pets will be housed securely on site and may be dropped off no more than 1 hour prior to your appointment. We will notify you once your pet's appointment has finished and you must pick them up no later than 1 hour after this time.

Pets left in the salon outside of this timeframe will be charged a day care rate of $15 per hour.

 

 

HEALTH AND WELLBEING

 

Whilst we will take every care when looking after your pet, as their owner, you assume full responsibility for assessing the suitability of your pet to be groomed based on their health history and age.

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TERMS OF SERVICE

 

At the Dog Grooming Base, our experienced groomer will recommend a service to optimise the health and wellbeing of your fur-baby, as this is our top priority. If after consultation, and in exceptional circumstances, you do not wish to proceed with the recommended service the groomer reserves the right to not perform the service and your deposit will be refunded.

Such exceptional circumstances include those where your pet’s coat is too matted to perform a regular groom but you refuse to have your pet shaved.

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